They are NOT included in our invoices. We guarantee our items not to be DOA(Dead On Arrival) unless otherwise specified in the ad.If the item is legitimately broken, we will be more than happy to work with you. The item "Pfeiffer Balzers DUO 016B Vacuum Pump" is in sale since Thursday, August 17, 2017. This item is in the category "Business & Industrial\Healthcare, Lab & Life Science\Lab Equipment\Pumps". The seller is "biostad" and is located in Sainte-Julie, Quebec. This item can be shipped worldwide.